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Done Right. Period.

Done Right. Period.

It's more than a slogan. At Tuffy, we stand behind our work and promise that it will be Done Right. Period, or we'll fix it for free*.

*Certain restrictions apply. See store for details.

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Nationwide Warranty

Nationwide Warranty

We pride ourselves on our expertise and standing by our work. That’s why each purchase receives at least 2 year / 24,000 mile national warranty - whichever comes first. Twice the dealership and industry average!

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6 Months Special Financing

6 Months Special Financing

6 months special financing on purchases of $199 or more with your Tuffy Credit Card. No annual fee. Convenient monthly payments.

*Subject to credit approval. Minimum monthly payments required. See store for details.

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Our Values

Principles That Drive Our Team

At Tuffy Grand Rapids (28th Street), our values guide every interaction and repair. We prioritize integrity, transparency, and reliability, striving to build long-lasting relationships with local drivers. Our team believes in honest communication, attention to detail, and going above and beyond for our customers. By using high-quality parts and up-to-date technology, we ensure every vehicle receives the best care. We are committed to customer-first service and supporting our community.

Honesty and Transparency in Every Interaction

We believe in clear communication, honest recommendations, and fair pricing so customers always know what to expect.

Commitment to Quality and Reliability

We use top-quality parts and expert workmanship, backed by a nationwide warranty for your peace of mind.

Respect and Professionalism

Our staff treats every customer with respect and courtesy, building trust through professional service and care.

Preventative Maintenance Focus

We believe in thorough inspections and proactive care to help you avoid expensive repairs and unexpected breakdowns.
Mechanic examining a car engine in a garage. He is wearing glasses, dark clothes and is focused on the engine.

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Auto Repair Services

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Vehicle Makes Serviced

Frequently Asked Questions

What types of vehicles do you service?
We service all makes and models, including domestic, import, hybrid, SUVs, and trucks. Our ASE-certified technicians are skilled in providing expert care for virtually every vehicle type.
Do you offer a warranty on repairs?

Tuffy provides a nationwide 2-year/24,000-mile warranty on parts and labor for all repairs, honored at any Tuffy location. This ensures you have peace of mind wherever you drive.

Is roadside assistance included with service?
Absolutely. With every Tuffy repair, you receive 12 months of free ToYourRESCUE Roadside Assistance, covering towing, jump starts, lockouts, and more for added security.
How do I schedule an appointment?
You can call us at 616-207-4507, email [email protected], or visit our shop during business hours. We offer flexible scheduling and extended hours for your convenience.
What is included in the courtesy inspection?
Our complimentary courtesy inspection checks your tires, brakes, fluids, battery, belts, and exhaust system to identify any issues early and keep your vehicle in top condition.

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