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February 7, 2021
When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good. That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.
Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues. You might even want to write them down so you don't forget. Is there an unusual smell? What does it smell like? Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed? Does it change when you turn a corner?
Keep your expectations realistic. Some conditions may take a long time to diagnose and repair. If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow. If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time.
Most importantly, be available for any communication from the service advisor. If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward.
The service facility wants your experience with them to be good just as you do. With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.
Tuffy Grand Rapids
610 28th St. SE
Grand Rapids, Michigan 49548
616.452.4425
April 27, 2025
Perhaps you've heard someone use the term "loose steering." And it's pretty much what it sounds like. You turn the steering wheel and the vehicle's wheels don't seem to go exactly where you thought you were pointing them. You have to constantly make steering adjustments. Loose steering is slop... More
April 20, 2025
A clean connection is a wonderful thing. Think of a good cell phone signal or an airline connection with ample time and short distance to the next gate. Good connections are also important for your vehicles battery, and one secret to that is to make sure its periodically cleaned. If its been a w... More
April 13, 2025
For most drivers, at some point youre going to have a flat tire. Depending on how it was damaged, it may have to be replaced. But sometimes, a repair will do the trick, as long as the puncture isnt on the sidewall and the hole is smaller than inch/6.35mm in diameter. Here are the three common w... More
