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August 30, 2022
One might say the most challenging part of being an automotive service technician at Tuffy Grand Rapids is diagnosing a problem before it can be fixed.
Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.
Let us at Tuffy Grand Rapids introduce you to something we'll call 'Customer Detective Work' – helping your technician find clues to what's wrong.
We start with the detective basics: What, Where and When. Play along with me; You come in to Tuffy Grand Rapids and your car is making a funny sound...
Do you see where we're going? You're gathering additional information to help your technician at Tuffy Grand Rapids know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.
You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."
If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.
Ask us for details.
Tuffy Grand Rapids
610 28th St. SE
Grand Rapids, Michigan 49548
616.452.4425
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Tires are so reliable these days that few drivers pay much attention to them. But tires wear out. They have a tough job since they are the only point of contact between your vehicle and the road. They have to get your vehicle going from a stop, keep it going, make sure it is headed in the dire... More
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So you almost got through the winter until, one day, your muffler started sounding like a dragster, loud and obnoxious. It's not surprising. All that road salt and brine can cause rust to punch holes in a muffler, and that should raise a big, red warning flag about the safety of your vehicle. O... More
