Great place for getting service done on my vehicles. Qualified technicians.
— Daniel P., Grand Rapids, SC
Very happy with the service I received problem was fixed on both visits.
— Harold K., Grand Rapids, MI
Accommodating, extremely helpful and explained everything!!! It may be the 1st in all my years of driving I didn't feel like I was getting ripped off by a mechanic. I would HIGHLY RECOMMEND.
— Tara L., Grand Rapids, MI
Took my vehicle in for service and was very well informed by Tech Aaron that he would have everything fixed and have me back on the road in no time. I spent about an hour waiting and my car was back on the road. Aaron charged me a very reasonable price and was very fast considering the repaira made. I would definitely recommend these guys and have been back for basic service several times. They know me by name, great place and a tv in the waiting room.
— Gerardo J., Grand Rapids, MI
I'm writing this review in response to the service I received at this location by a mechanic named Aaron. I brought my Jeep to him, upon recommendation. We argued pro's and con's about some ideas I had on performance upgrades and after some time and research I came to the conclusion that he definitely knew his stuff and I proceeded to spend a good amount of money there because I felt I was actually getting my moneys worth, which is a lot more than I can say for some other shops around town. So basically, this is my go to shop now, everybody I've met at the shop has been very helpful and generous, just a good bunch of guys. 5 stars from me!
— Courtney O., grand rapids, MI
I came in today to get my daughters muffler fixed they fixed it with a smile great price great workmanship I would come back here again
— Rachel W., Plainwell, MI
I am so glad that I found Asim at Tuffy. In the last year I have put thousands into my car and it still ran rough. Asim was able to explain to me exactly what was wrong with my car and he fixed it without charging me a fortune. He was great to work with and I would highly recommend him to anyone. I watched him with other customers and was impressed again with his honesty and respect for Tuffy customers. My car FINALLY has no service engine light on after two years and it is running great. Thank you Asim and Tuffy.
— Ruth A., Ada, MI
As a repeat customer we brought our 2010 Grand Caravan in for brakes and pads all around. When taking the vehicle for test drive, while on the lot, there was an accident that required body work to repair. We commend Tuffy on stepping up and acknowledging what happened and setting up the repair promptly. Because of the customer service we have and continue to receive at Tuffy, we will remain loyal customers! (accidents happen!)
— Vince P., Kentwood, MI
Me knowing nothing about cars figured I needed a muffler for my 1994 Oldsmobile cutlass supreme cause it was loud. I came in they checked it out sure enough the muffler had been on the car since it was built in 1994. Chris advised hay let us look at the car again to make sure that the muffler was the only reason the car was loud it was not only the muffler I needed a new motor mount. They promptly replaced both the muffler and the motor mount and the muffler my baby is purring like kitten now. I was so amazed at how they showed integrity and morals as well as had a smile on there faces at 730am I am more then happy with there kindness honesty and patience. They were so nice even the customers were nice I am going back. It feels good to be able to take your car some where and they take care of your car no matter how old the car is . Thank you so much Tuffy mechanics I appreciate and respect your honesty and ethics God bless =)
— Terrie P., Grand rapids, MI
I have taken my 2001 Ford Taurus to your location at 610 28th St SE Grand Rapids MI 49548 a few times for various repairs and service. Each time I have taken the car in, I speak to Gary. In late January part of the service was changing my windshield wipers. Today, my wipers were not working well - the driver’s side blade was not touching the windshield. I decided to go back to Tuffy to see if Gary could help me during my short lunch hour. Unfortunately, my schedule was packed for the day so I had a very short window of time. Despite having numerous people waiting in the lobby and having every bay occupied with a vehicle, Gary was able to have a mechanic look at my car right then; he determined that the only problem was a broken blade and replace the blade – all at no cost to me. I was in and out in less than 10 minutes, ensuring I was not late for my other commitments. Today’s service, along with great service I’ve experienced in the past, ensures that I will continue to do business with Tuffy. Thanks so much Gary! Brenda B. (2011)
— Brenda B., Grand Rapids, MI
Top Drawer - Highly Recommend. Great, Honest work. A full service station you can trust. My entire family uses them exclusively. I've always found Tuffy’s staff to be very knowledgeable, helpful, and honest
— Ruth N., Grand Rapids, MI